Refund Policy

 1. Overview

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help with returns and refunds under the following terms.

 2. Return Period

You may request a return or refund  within 30 days  of receiving your item.

After 30 days from the delivery date, unfortunately, we can’t offer a refund or exchange.

 3. Eligibility for Returns

To be eligible for a return, please make sure that:

  The item is  unused, undamaged, and in its original packaging  (including all cables, manuals, and accessories).

  The item must not show any signs of wear, modification, or tampering.

  You must provide a  valid order number or proof of purchase .

> ❗  Non-returnable items include:

>

>   Items not in their original condition, damaged, or missing parts for reasons not due to our error.

>   Products with obvious signs of use (such as scratches, software activation, or removed serial number).

>   Clearance or “Final Sale” items.

 4. Return Process

1. Contact our customer support team at  [joly8@outlook.com]   to initiate a return. Please include your order number and the reason for the return.

2. Once your return request is approved, we will send you the return instructions and return address.

3. Pack your item securely and ship it to the provided address.

4. Once we receive and inspect the item, we’ll notify you via email and process your refund if applicable.

> ��  Return Shipping Costs:

>

>   If the return is due to a product defect, damage, or an error on our part, we will cover the return shipping costs.

>   If the return is for personal reasons (e.g. changed mind, ordered the wrong item), the customer is responsible for return shipping fees.

 5. Refunds

Approved refunds will be issued to your  original payment method  (e.g. credit card, PayPal, or Shopify Payments) within  3–10 business days  after the return is received and inspected.

Processing times may vary depending on your bank or payment provider.

  6. Exchanges

We only replace items if they are defective or damaged upon arrival.

If you need to exchange an item for the same model, contact us at  [joly8@outlook.com]   within   7 days  of delivery.

 7. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank or PayPal account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. If you’ve done all of this and still haven’t received your refund, please contact us at  [joly8@outlook.com]